Poor service and disconnect

Billled fully for 2 services when I Only received my new service on the 23rd of June 2025. Logging tickets does nothing because Rain do not support their customers. Also logged return of old device and it took more than 1 attempt to get it returned. Their attitude towards their customers is poor. Also theiir new router does not allow vpn in the same ip range as the rain router to work and cannot be changed. Occasionally I have to support my company and I have to use my vodacom hotspot. You do not get a reference when logging a ticket from the app. I used to have faith in Rain, but they have become progressively poor in delivering.