Poor service and customer service from Rain

I am really considering canceling my Rain subscription...everyday around 6pm I experience network issues and when you contact their service desk they literally tell you to unplug the router and plug it again after 30seconds as they are unable to reboot it on their side....I mean it doesn't make sense if we pay all this money and receive poor customer service. I am 100% sure that im not the only one experiencing network issues around that time and they will say its peak hour then they definitely need to improve their signals connectivity...very disappointed and I am thinking long hard about canceling.....