Poor service and customer service

Is it possible to give a minus 5 star rating???

I used to be satisfied with the services that I received until my router suddenly lost connection during a very important zoom meeting, since then I have been unable to get a good connection. Went from 60+ mbps download to a mere 2.3...

I’ve tried everything, the router is functional as it should be, however little to no signal, very intermittent connection. I’ve attempted to contact support but it appears that they do not exist or refuse to provide answers.