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KK
KELLY K

1 reviews | Active since Feb 2022

18 Feb 2022, 06:19

Poor Service and customer care

I am not happy at all about their service, I moved to choose them and the router was delivered Monday the 14th and the signal is very slow if not sometimes getting lost and get back after a moment. Sometimes it takes about over 2 minutes just to try to load... since then, I have been trying to contact them on the phone but no answer, no call back... it is just not accessible for clients care service compare to others... I want to cancel their service, it is just irritating 😒

0
Replies (4)
KK
KELLY K's update18 Feb 2022, 10:58
Reviewer Update
Hi, thanks for finally getting in touch with me. As we have discussed telephonicaly, I will be monitoring the progress throughout the day... if the problem doesn't get solved, will then send you an updated email for you to send your technician, and we will take it from there...
KK
KELLY K's update18 Feb 2022, 14:05
Reviewer Update
Good day,

It is unfortunate that the connection still very poor, to the point that I have to use alternative means in order for me to work.

I will no longer be able to assume patience in this regard,

Therefore, I am canceling the service with immediate effect and request refunds and/or reversal for any found due...


Thanks
Kelly K KAMUHANDA
***
KK
KELLY K's update24 Feb 2022, 06:32
Reviewer Update
The router was collected since the 22nd Feb 2022... I am still waiting for my refund...

Thanks
KK
KELLY K's update24 Feb 2022, 17:08
Reviewer Update
Ok great