Poor service and communication from Rain

I have been using rain internet service for close to 3 years now and I have never experienced any major issues however the past few days have been a nightmare. I don't have internet for 4 days now. When I first called I was told that the tower I'm connected to is down and they cannot give me a turnaround time on when it will be fixed. I called for the second time and requested I get linked to another tower that's working, I was told to reboot my router 30 minutes after the call. Still nothing happened. I then called again and was told to move the router around the house. I'm still sitting without internet and I'm working from home. I don't know what to do anymore.