Poor service and billing for suspended services & inconsistent billing

Good Day

Please kindly cancel your sim card as you have suspended your services and there is no option to cancel the sim card. It does not make sense to suspend your services and keep on billing the customer claiming that the sim card is active, that is a day *******. I complained for suspending your services and billing my account and you removed the billing in May. I used your service in June and I paid. In July you suspended your services and again you continued to bill for NON SERVICES, I have been sending emails to ask to cancel your sim card since your services are suspended and your billing is inconsistent. You failed to explained why did you remove the billing in May? You are good at sending messages and emails as a reminder to pay for suspended services.

My understanding is you removed the billing in May because you billed me when your services were suspended, if that's the case why are you continuing to bill my account while your services are suspended? Why are you not cancelling your sim as I requested instead you add on the bill for NON SERVICES. Please do not remind me to pay as you not providing any services and I have already asked that you cancel your sim.