Poor service and agents know nothing to assist clients. I want my account credited for the non working rain one

And again. I upgraded to rain one meaning cancel the other one, but this cannot be done until rain one router is working. Yesterday rain cuts my wifi and demands payment off over R1000 to reconnect. While speaking to a so called unprofessional manager he tells me my bill is R4000 being sarcastic. Yes I was rude because I'm tired of having issues every single gle month. My debit is never on the right date. They cut my service apparently for Oct which means now I must make another payment for this month but note I paid for rain one router that hasn't been working since I received it in September. Rain please explain why am paying more than R1000 for a service that states R599 at least. Y catch people with two routers and two accounts to be paid. I cannot cancel the previous router as the rain one is not working. I only need one working router which has now led me to cancel rain one and then I'm still responsible for a payment this month? Pathetic service every single month and yet I still stay with rain. I suggest u have a look at the rain one and see if router has been used as it's not working and being billed for that is wrong. Pls credit my account to the original rain router as I cannot pay for something that has not been used. Not to mention ur so called manager that spoke to me and has no idea how to treat a client. I couldn't understand a word he said. Surely client are getting gatvol of the same thing every month. I thought with rain one it will be better and my account will be sorted. With the rain router as I am typing now it says no internet connection which has been an ongoing thing during the month but u people are very quick to cut service. Y was my service cut on 26 Oct for Oct and then u expect another payment end Oct for December. I want u to credit my account asap. I also mentioned to this manager that I have 10 people signed up through me and I will make sure they all cancel and his answer was no problem let all 10 cancel. Is this the way rain does business.. I'm not sure how much longer ger until I'm fed up and cancel this...