KD
Khanyisa D

1 reviews | Active since Mar 2016

01 Oct 2025, 13:56

POOR SERVICE AND ****

As of July, I relocated back home to Dutywa in the Eastern Cape. Since I was working from home and there was no connection, I had to switch to a different network. I have now decided to cancel my arrangement with Rain.

Unfortunately, because the email I used years ago was linked to another subscription, I cannot create an online account to process the cancellation myself. I have been calling in and receiving different ticket numbers, but to date, no one has contacted me to finalize the cancellation or arrange for the collection of the device.

Here are the ticket numbers for ***, ***8.

If this matter is not resolved promptly, I will be left with no choice but to hand it over to my lawyers to handle going forward.

0
Replies (5)
Rain
Rain's reply01 Oct 2025, 14:17
Official
Hi Khanyisa 
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
KD
Khanyisa D's update02 Oct 2025, 08:04
Reviewer Update
I dont know but what I know I have a router with you that I want to cancel , Yes I do nit have any on kine profile as I have said
KD
Khanyisa D's update02 Oct 2025, 08:05
Reviewer Update
Also check if its appearing on ***
KD
Khanyisa D's update02 Oct 2025, 14:06
Reviewer Update
Ci do not have anything else to provide you , please call your other department and ask for them to assist as I want to have this collected by the end of the day
KD
Khanyisa D's update14 Oct 2025, 22:02
Reviewer Update
here are the device details,

s/n:RACCZAC0P***9
IMEI:***
hte101
5G cpe model:the101.a

can I get this sorte by tomorrow morning