Poor service all around

I have been struggling with unresolved service issues from rain for over a week now, and the support experience has been extremely frustrating.

Every interaction feels generic and automated. You explain the issue in detail, only to receive copy-and-paste responses saying the matter has been “escalated,” with no real update, accountability, or resolution. Customers are left chasing support instead of being helped.

To make matters worse, today’s outage has completely disrupted service again. So every week is the same story.

Ticket number: askrain support - #***

At this point, the biggest problem is not only the outage itself, but the lack of meaningful communication and effective customer support. Paying customers deserve better transparency, proper follow-up, and actual technical assistance instead of endless escalation messages with no outcome.