TW
Thinus W
1 reviews | Active since Nov 2018
01 Feb 2025, 19:42
Poor service again
Ja Mohammed just as I thought called me ones and I never heard from you again guess what I have the same problem again it seems if all the Rain employees are useless so on Monday I will go seek some help at the consumer board I do think I have more than enough evidence
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
01 Feb 2025, 20:01Hey Thinus W,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Rain's reply01 Feb 2025, 20:01
Official
Hey Thinus W,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
TW
Thinus W's updateReviewer Update
01 Feb 2025, 20:18You must stop to apologize and get you business in line how can you take people's money and you forever have a issue with your tower in the month of January I have complained twice and yet nothing this is now the 1 off February and again then you have people that promise to keep in touch and to follow up (Muhammad) and he apparently treats every case personally.
Called me once
What a joke
Called me once
What a joke
TW
Thinus W's update01 Feb 2025, 20:18
Reviewer Update
You must stop to apologize and get you business in line how can you take people's money and you forever have a issue with your tower in the month of January I have complained twice and yet nothing this is now the 1 off February and again then you have people that promise to keep in touch and to follow up (Muhammad) and he apparently treats every case personally.
Called me once
What a joke
Called me once
What a joke
TW
Thinus W's updateReviewer Update
01 Feb 2025, 20:22As from tomorrow I will lodge a complaint every day on the platform to let other people know not to go with Rain
TW
Thinus W's update01 Feb 2025, 20:22
Reviewer Update
As from tomorrow I will lodge a complaint every day on the platform to let other people know not to go with Rain
TW
Thinus W's updateReviewer Update
19 Feb 2025, 15:00Same Thing today 19/02/2025
HORIBLE,HORIBLE,HORIBLEHorrible again I have basically no internet.
So I complained on this platform now maybe 12 to 13 times in the last year still no luck.
The last complain was on the 1 off Feb 2025 and a customer service person by the name of Muh???? help me after one hell of a fight I managed to get a technician out by the name off Ben??? witch come out to basically tell me that there are to many people on the tower and he will get his manager to keep in touch with me up until the problem was resolved, needles to say I never heard from the Manager (TIPICAL RAIN)
2 Weeks went pass no word from them they did not even follow up on this platform.
Since Monday my router does not even show 5G instead it shows a Red 4G.,its hardly working.
I am absolutely tired of RAIN making there problems mine its not my fold there is to many people on one tower and they cant provide the service they promised.
It does not even help to complain because every time there is just another excuse.
I need this resolved today!!
I don't want to hear its the tower or anything its not my problem.
HOW CAN 1 PERSON COMPLAIN 13 TIMES IN JUST OVER A YEAR AND NO ONE AT RAIN DOES SOMETHING TO GET THE PROBLEM RESOLVED.
WHAT HAPPEND TO THE CUSTOMER IS ALWAYS RIGHT????
AND IN THIS CASE I AM RIGHT!!!!!!
HORIBLE,HORIBLE,HORIBLEHorrible again I have basically no internet.
So I complained on this platform now maybe 12 to 13 times in the last year still no luck.
The last complain was on the 1 off Feb 2025 and a customer service person by the name of Muh???? help me after one hell of a fight I managed to get a technician out by the name off Ben??? witch come out to basically tell me that there are to many people on the tower and he will get his manager to keep in touch with me up until the problem was resolved, needles to say I never heard from the Manager (TIPICAL RAIN)
2 Weeks went pass no word from them they did not even follow up on this platform.
Since Monday my router does not even show 5G instead it shows a Red 4G.,its hardly working.
I am absolutely tired of RAIN making there problems mine its not my fold there is to many people on one tower and they cant provide the service they promised.
It does not even help to complain because every time there is just another excuse.
I need this resolved today!!
I don't want to hear its the tower or anything its not my problem.
HOW CAN 1 PERSON COMPLAIN 13 TIMES IN JUST OVER A YEAR AND NO ONE AT RAIN DOES SOMETHING TO GET THE PROBLEM RESOLVED.
WHAT HAPPEND TO THE CUSTOMER IS ALWAYS RIGHT????
AND IN THIS CASE I AM RIGHT!!!!!!
TW
Thinus W's update19 Feb 2025, 15:00
Reviewer Update
Same Thing today 19/02/2025
HORIBLE,HORIBLE,HORIBLEHorrible again I have basically no internet.
So I complained on this platform now maybe 12 to 13 times in the last year still no luck.
The last complain was on the 1 off Feb 2025 and a customer service person by the name of Muh???? help me after one hell of a fight I managed to get a technician out by the name off Ben??? witch come out to basically tell me that there are to many people on the tower and he will get his manager to keep in touch with me up until the problem was resolved, needles to say I never heard from the Manager (TIPICAL RAIN)
2 Weeks went pass no word from them they did not even follow up on this platform.
Since Monday my router does not even show 5G instead it shows a Red 4G.,its hardly working.
I am absolutely tired of RAIN making there problems mine its not my fold there is to many people on one tower and they cant provide the service they promised.
It does not even help to complain because every time there is just another excuse.
I need this resolved today!!
I don't want to hear its the tower or anything its not my problem.
HOW CAN 1 PERSON COMPLAIN 13 TIMES IN JUST OVER A YEAR AND NO ONE AT RAIN DOES SOMETHING TO GET THE PROBLEM RESOLVED.
WHAT HAPPEND TO THE CUSTOMER IS ALWAYS RIGHT????
AND IN THIS CASE I AM RIGHT!!!!!!
HORIBLE,HORIBLE,HORIBLEHorrible again I have basically no internet.
So I complained on this platform now maybe 12 to 13 times in the last year still no luck.
The last complain was on the 1 off Feb 2025 and a customer service person by the name of Muh???? help me after one hell of a fight I managed to get a technician out by the name off Ben??? witch come out to basically tell me that there are to many people on the tower and he will get his manager to keep in touch with me up until the problem was resolved, needles to say I never heard from the Manager (TIPICAL RAIN)
2 Weeks went pass no word from them they did not even follow up on this platform.
Since Monday my router does not even show 5G instead it shows a Red 4G.,its hardly working.
I am absolutely tired of RAIN making there problems mine its not my fold there is to many people on one tower and they cant provide the service they promised.
It does not even help to complain because every time there is just another excuse.
I need this resolved today!!
I don't want to hear its the tower or anything its not my problem.
HOW CAN 1 PERSON COMPLAIN 13 TIMES IN JUST OVER A YEAR AND NO ONE AT RAIN DOES SOMETHING TO GET THE PROBLEM RESOLVED.
WHAT HAPPEND TO THE CUSTOMER IS ALWAYS RIGHT????
AND IN THIS CASE I AM RIGHT!!!!!!
TW
Thinus W's updateReviewer Update
19 Feb 2025, 16:32I did lets see
TW
Thinus W's update19 Feb 2025, 16:32
Reviewer Update
I did lets see
TW
Thinus W's updateReviewer Update
19 Feb 2025, 19:46They called at 6 but apparently they could not hear me they mailed me and ask for a alternative number that a give to them and no contact as yet
TW
Thinus W's update19 Feb 2025, 19:46
Reviewer Update
They called at 6 but apparently they could not hear me they mailed me and ask for a alternative number that a give to them and no contact as yet
TW
Thinus W's updateReviewer Update
19 Feb 2025, 20:31No contact has been made
TW
Thinus W's update19 Feb 2025, 20:31
Reviewer Update
No contact has been made
TW
Thinus W's updateReviewer Update
20 Feb 2025, 16:07This is bad since last night till now no contact absolutely use less
TW
Thinus W's update20 Feb 2025, 16:07
Reviewer Update
This is bad since last night till now no contact absolutely use less