1 reviews | Active since Mar 2021
Poor service
This service provider really is overrated. I have been struggling with network issues for a while now, slow speed however it is supposed to be up to 30mbps. I have requested call backs however no success. I called in for assistance instead, the consultant literally advised me that the reason why I have slow speed is because my router facing the wrong way?? Also, the simcards they provide only work on some days, other than that it shows "emergency calls only".
The only reason why I have not cancelled as of yet is because of fibre installation delays, once my fibre is installed I am cancelling immediately.
Again, overrated. You constantly reboot, reset, moving the router around still nothing. The only time the router is full speed is when I am outside in the street with my ups.
The fluctuation in the network strenght really is aggtivating even if the router is in the same place.
No, just no
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
Other service providers at least inform their clients and try to compensate for interrupted service.
This morning as well, constant "no internet" notifications and I moved my router so many times yet no difference?
Waste of my money
Other service providers at least inform their clients and try to compensate for interrupted service.
This morning as well, constant "no internet" notifications and I moved my router so many times yet no difference?
Waste of my money