Poor Service,

I've repeatedly reported a connectivity issue, making numerous calls, only to be informed that the nearby 5G tower in Protea Glen was faulty. They claim I'm now connected to the 4G tower, but the signal isn't reaching my router. When it occasionally does, it drops after a few minutes. I strongly suspect they have recordings of my complaints, given the ongoing problem.

Today, I received an SMS reminding me about payment. How can I be expected to pay for services I couldn't utilize? This isn't the first time; it's a recurring issue. Although they previously credited me for days with zero usage due to signal cuts, I subscribed for unlimited usage. Some data was used on certain days due to connection failures.

Additionally, when I upgraded two SIM card packages, I was assured the original price of R529 would remain. To my surprise, subsequent bills charged me R559. They need to review my statement and issue a credit.

I refuse to be held responsible for the downtime caused by the faulty 5G tower. Even when attempting to connect to their 4G network, it's unreliable. They can verify this from my usage statement. I enrolled for unlimited usage, not limited connectivity. If necessary, I'm prepared to escalate this matter to Consumer Protection due to the ongoing struggles I've faced.