CL
Charlene L
1 reviews | Active since Sept 2017
04 Feb 2025, 20:03
Poor Service
Benedict gave me the best service ever when I signed up,now that there is a problem they are no where to be found and even she is not responding to my emails. I have paid for 30up and 30 down,I get 1.5 up and 9 down. This is not what the agreement was. I want to cancel this and I want my money back!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
04 Feb 2025, 20:14Hi Charlene,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your connection speeds, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your connection speeds, and we'll be in contact soon.
Regards,
rain.
Rain's reply04 Feb 2025, 20:14
Official
Hi Charlene,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your connection speeds, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your connection speeds, and we'll be in contact soon.
Regards,
rain.
CL
Charlene L's updateReviewer Update
06 Feb 2025, 08:53Good Day.
I wont be carring on as from the end of the month!!!!
You said the tower is off currently, that is a lie!!!!!!!!! I have internet but it keeps dropping and I have to keep spending extra money to work from home.
You supply the best service when you want my money, you are quick to tell me the payment didnt go thru, BUT WHEN YOU NEED TO SUPPLY A SERVICE, THEN YOU DONT ANSWER THE PHONE, WHEN WE CALL YOU WASTE MY AIRTIME FOR 5 MINUTES AND THEN DROP THE CALL, I HAVE 5 SERVICE TICKETS, TILL TODAY YOU STILL HAVE NOT HAD THE DECENCY TO CALL ME.
CANCEL THE SERVICE TO STOP ON 1 MARCH.
I wont be carring on as from the end of the month!!!!
You said the tower is off currently, that is a lie!!!!!!!!! I have internet but it keeps dropping and I have to keep spending extra money to work from home.
You supply the best service when you want my money, you are quick to tell me the payment didnt go thru, BUT WHEN YOU NEED TO SUPPLY A SERVICE, THEN YOU DONT ANSWER THE PHONE, WHEN WE CALL YOU WASTE MY AIRTIME FOR 5 MINUTES AND THEN DROP THE CALL, I HAVE 5 SERVICE TICKETS, TILL TODAY YOU STILL HAVE NOT HAD THE DECENCY TO CALL ME.
CANCEL THE SERVICE TO STOP ON 1 MARCH.
CL
Charlene L's update06 Feb 2025, 08:53
Reviewer Update
Good Day.
I wont be carring on as from the end of the month!!!!
You said the tower is off currently, that is a lie!!!!!!!!! I have internet but it keeps dropping and I have to keep spending extra money to work from home.
You supply the best service when you want my money, you are quick to tell me the payment didnt go thru, BUT WHEN YOU NEED TO SUPPLY A SERVICE, THEN YOU DONT ANSWER THE PHONE, WHEN WE CALL YOU WASTE MY AIRTIME FOR 5 MINUTES AND THEN DROP THE CALL, I HAVE 5 SERVICE TICKETS, TILL TODAY YOU STILL HAVE NOT HAD THE DECENCY TO CALL ME.
CANCEL THE SERVICE TO STOP ON 1 MARCH.
I wont be carring on as from the end of the month!!!!
You said the tower is off currently, that is a lie!!!!!!!!! I have internet but it keeps dropping and I have to keep spending extra money to work from home.
You supply the best service when you want my money, you are quick to tell me the payment didnt go thru, BUT WHEN YOU NEED TO SUPPLY A SERVICE, THEN YOU DONT ANSWER THE PHONE, WHEN WE CALL YOU WASTE MY AIRTIME FOR 5 MINUTES AND THEN DROP THE CALL, I HAVE 5 SERVICE TICKETS, TILL TODAY YOU STILL HAVE NOT HAD THE DECENCY TO CALL ME.
CANCEL THE SERVICE TO STOP ON 1 MARCH.
CL
Charlene L's updateReviewer Update
24 Feb 2025, 11:22Hi
We have ported one number, we will be giving back the other number and your router, when are you going to collect this router?
We have ported one number, we will be giving back the other number and your router, when are you going to collect this router?
CL
Charlene L's update24 Feb 2025, 11:22
Reviewer Update
Hi
We have ported one number, we will be giving back the other number and your router, when are you going to collect this router?
We have ported one number, we will be giving back the other number and your router, when are you going to collect this router?