Poor service
So irritated no WiFi connection for the past three days no help from rain they have been saying it’s been escalated they been telling to reset and that doesn’t help honestly I’m tired and then they expect me to pay the full premium month end very disappointed as I was forced to take 3. Days leave because of the WiFi that doesn’t work, all they know after they will just apologise as if that’s good enough when some of us have lost wages for days
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
10 Jul 2024, 19:31Hi, Kholofelo S
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply10 Jul 2024, 19:31
Official
Hi, Kholofelo S
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
's updateReviewer Update
12 Jul 2024, 06:53Still not assisted two days later still no WiFi as it’s not working they promised to call back nothing WiFi still off .
's update12 Jul 2024, 06:53
Reviewer Update
Still not assisted two days later still no WiFi as it’s not working they promised to call back nothing WiFi still off .
's updateReviewer Update
12 Jul 2024, 06:56I’m tired honestly with such customer service let me start searching for alternative it’s about time same issues every three months
's update12 Jul 2024, 06:56
Reviewer Update
I’m tired honestly with such customer service let me start searching for alternative it’s about time same issues every three months
's updateReviewer Update
15 Jul 2024, 14:37Hi technician said they will come today and still haven’t received call
's update15 Jul 2024, 14:37
Reviewer Update
Hi technician said they will come today and still haven’t received call
's updateReviewer Update
20 Jul 2024, 17:35Can you still believe WiFi still not working at this point ke sharp.
's update20 Jul 2024, 17:35
Reviewer Update
Can you still believe WiFi still not working at this point ke sharp.
's updateReviewer Update
01 Aug 2024, 09:37Rain is refusing to give me a refund after spending so many days without WiFi even now it’s still not working since yesterday the lies I get from this consultants when you call they all have their own stories I’m tired honestly let me try other WiFi services like Mweb I’m coming
's update01 Aug 2024, 09:37
Reviewer Update
Rain is refusing to give me a refund after spending so many days without WiFi even now it’s still not working since yesterday the lies I get from this consultants when you call they all have their own stories I’m tired honestly let me try other WiFi services like Mweb I’m coming