Poor Service

Item: Rain
Rating: 1
Author: Frank N

This is the 3rd time 'm submitting my query to use. Which has not been resolved or responded to. you deducted R499 off a router I canceled in January for February. I was not credited for that. Now my current router that is suppose to be active is R499 outstanding, but you owe me in credit R499 and you have terminated my services asking me to pay another R499 which you actually owe to me. This is the 3rd time ľ'm writing this query. Regards Frank

Helpful (0)

Replies (2)

Rain's replyOfficial

21 Apr 2024, 19:10

Hi Frank N,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Rain's reply21 Apr 2024, 19:10

Official

Hi Frank N,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Frank N's updateReviewer Update

21 Apr 2024, 19:31

You charged me for a second router that I canceled in January. And I paid for February for a router I cancelled. So how can I owe you R499 when that's the amount you owe me?

Frank N's update21 Apr 2024, 19:31

Reviewer Update

You charged me for a second router that I canceled in January. And I paid for February for a router I cancelled. So how can I owe you R499 when that's the amount you owe me?