Poor service

I called in for a package and i was asked to complete the link, which i did. I was told the device with sim cards will be delivered in 3- 5 days time. When I called i was told that i should contact the courier. I was given the wrong reference number by rain on 3 different calls. I called the courier 3 times with wrong information supp**** by rain. When I eventually got the correct information, i was told that the parcel will only be delivered later that day- day 5. I told them I will come to collect the parcel myself which I did. On roan website they advertise activation on the sim card in 2 hrs. It has now been more than 30 hours, no activation. I have called rain numerous times and I was told i have to wait 24 hrs. After 24 hrs no activation. Rain is deceiving client by offering a service that they are unable to provide. I have spoken to a team leader, I have given her the sim card numbers and still no activation. On rains website it shows that the order has still not yet been delivered. This is such poor service and too many stories. I was told by a team leader, from Indian, that i should be patient, after 30 hours of waiting for an activation to be done. No one can help with a simple activation. What level of service can I expect from rain if they cant do a simple activation within the time frame that they advise on their website??