DN
Duane N
1 reviews | Active since May 2020
02 Dec 2020, 21:32
Poor service
Its been 5 days now and all i have been told was to remove my sim and restart my device. I work for a tech company and i have checked everything before emailing support and yet we are told to keep restarting. When its time to pay the debit goes off on time but we are unable to you the services. They do not tell you if we have an outage or give us compensation for the loss of service. I had to buy data just so that i could check my emails and respond to them. Im getting a speed of 0.2mbps and the fastes was 0.6mbps cant even load a page.
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Replies (2)0
Replies (2)
Rain's replyOfficial
03 Dec 2020, 06:39Hi Duane
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
Rain's reply03 Dec 2020, 06:39
Official
Hi Duane
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
DN
Duane N's updateReviewer Update
03 Dec 2020, 22:19If i do not get a call within the next day or 2 i will be canceling botj my sims i have with rain and going to the ombudsman due to them still wanting you to wait for the end of the month to cancel and pay for services that you can't use.
DN
Duane N's update03 Dec 2020, 22:19
Reviewer Update
If i do not get a call within the next day or 2 i will be canceling botj my sims i have with rain and going to the ombudsman due to them still wanting you to wait for the end of the month to cancel and pay for services that you can't use.