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Nontobeko N

1 reviews | Active since Jan 2024

30 Oct 2024, 18:08

Poor service

Rain never fails to disappoint! How many times must I tell you that the 25th is not my debit date it's the 1st! Am sick and tired of this nonsense.

0
Replies (9)
NN
Nontobeko N's update30 Oct 2024, 18:21
Reviewer Update
The balance on the app is R0 even worse!
Rain
Rain's reply30 Oct 2024, 18:23
Official
Hi Nontobeko N,

We're sorry your rain experience hasn't been as good as you expected.

Thank you for bringing this to our attention we are currently looking your billing date query and will be in touch to assist further.

Thank you.
rain.
NN
Nontobeko N's update30 Oct 2024, 18:33
Reviewer Update
Thank you. The debit date is the 1st of each month not 25. We are now unable ro connect to the network and we are working from home. Worse part
NN
Nontobeko N's update30 Oct 2024, 19:37
Reviewer Update
So does this mean since you've changed it now to the 1st of each month I won't have services? That is so unfair and wrong. Who changed it at the first place? Please reconnect sap
NN
Nontobeko N's update30 Oct 2024, 19:37
Reviewer Update
ASAP meant to say
NN
Nontobeko N's update30 Oct 2024, 20:38
Reviewer Update
Thanks please do that to reconnect the dervices and also not change the payment date next time.
NN
Nontobeko N's update30 Oct 2024, 21:16
Reviewer Update
The 2nd
NN
Nontobeko N's update30 Oct 2024, 21:18
Reviewer Update
The 2nd
NN
Nontobeko N's update30 Oct 2024, 21:30
Reviewer Update
Thank you so much.