Poor service

Hi
I am still awaiting urgent assistance please refund my money

This is absolutely ridiculous your call center keeps cutting the call on me I must use my airtime to call you and you cut the call on me when you are at fault I canceled this account please refund me should I not get a response in the next hour I will pursuing legal action and the necessary regulatory authorities will be involved

Correction the email address is ***

How is this possible when i pay in advance I need this sorted out and refunded please ensure this account is cancelled as per my request in March and no money should be taken from my account

I need answers from paying in advance how can it be post paid, please also confirm it is canceled and no future debits will go out

I need a response when I call yourl cut the call on me this needs to be fixed

I am just being ignored this is ********* I am giving you a chance to sort this matter now my next response Is to the regulatory authority I cannot be wasting my airtime when yourl are at fault you are making no attempt to respond or assist me

The services utilized was covered in advance for the premium paid in February you are not even making an attempt to call me this is ridiculous I'm taking it further I want money back immediately you are so ********* you do not phone or respond to my emails your service is pathetic I must keep phoning and emailing refund my money back immediately

Why are you copying and pasting your messages without acknowledging my queries I am leaving it to ISPA to handle as you are useless you cut the call on me and you can't even respond to my email or call me you say it's gonna be cancelled last day ? Last day of which month ? I will not leave this until I get my refunded I will not be taken for a fool I paid in advance and I want my money back