Poor service

1.I haven’t had connection for at least 36hrs, when I call the call support they tell me that they don’t have ETA. 2 prior to the last 36hrs I’ve had logged tickets back to back about my connection issues and they would tell me that my router is connecting to a tower that is far from me. There’s towers about 1.2km and 2km from me, they would make me reset my router and nothing changes. They been promising to get a network technician to come to my place since beginning of the year but no one has showed up. They have poor customer service.