Poor service

I haven’t had connectivity for two days now. I have called the call centre 3 times. The lady that assisted me was incredibly rude and unhelpful she kept calling me “ma’am” after having my profile open and asking her to please address me correctly.

She had mentioned that the towers were down for maintenance but no notice was given. How can you do planned maintenance with no notice given. The lady had mentioned she would connect me to another tower but yet nothing has been done.