Poor service

I paid my monthly subscription for May, and it cleared on my portal on the 26th. On 2 June, rain cut my internet and my portal reported that I was owing. When I called their agent, she said I might be owing then she checked my account and realised I am not owing and **** that I owed from October 2022. the phone hung up, but the agent did not call me back. I had to call again and then the second agent said I wasn't owing and they will activate my internet but she was not sure when. my internet has not been activated.I still do not have internet access