Poor service

I contacted rain on Monday originally to cancel my subscription the woman convinced me to pause my subscription to which i agreed arrangement was made for the last day of the month and it will be paused asof 1st of October i hung up the phone and instantly my account was paused i mailed het back but no reply tomorrow is day 4 where i have logged countless calls to service department was told 2 to 24 hours tomorrow is day for all i get is they are escalating it as there is no number to call but they aren't even getting feed back from that department i am now so frustrated with them because every second im offline i loose money