Poor service

I did not receive any official communication before you'll cancelled my connection? Is it that the only way we have to communicate with rain is through hellopeter?

Does your explanation mean that I actually did not get a refund and that you'll carried the amount over from one month to the other?

How long do I wait for you'll to collect the modem because we cancelled it in May and to date you'll haven't collected it so how long must we wait? Like another month or a year or like how long?

And don't give me the story of me having cancelling only today when I have the call log clearly telling me that I phoned on the 27th of May.
I want my money back that you'll stole from me today and the amount you'll took extra in April

You'll ***** money from the innocent shamelessly

I didn't even find any notification to say that my account has been cancelled it's just that I see the wifi had no signal? I don't know if this is what you term Professionalism?

I will not release any modem till I don't get my money back

How do I know that I would receive my money in full? What guarantee do I have? I would require the money on handing over the modem at the bare minimum.
As I said I require 2 amounts one for April and one for yesterday.

What trust do you'll expect me to have even you'll stole money from me on 2 seperate occasions?

I have received the email from the courier regarding pickup of the modem.
Again i must emphasize the point that I will not release the modem till I don't get my money that you'll stole from me as I have absolute no trust in you'll returning my money.

Was it also part of the TS AND CS to ***** my money?

I would require an official email with a document to show that Rain owes me the amount that they stole from me for record purposes because as I said I don't have any trust in you'll returning my money that you'll stole

Could you also refer me to the clause that says any money ****** from the customer would only be refunded once the modem is returned
I would await your answer

Would it be possible to return the modem personally? I don't trust you would return my money and it might be better if I come personally to return it

I await your response regarding the following:
1. Does your explanation mean that I actually did not get a refund and that you'll carried the amount over from one month to the other?
2. How do I know that I would receive my money in full? What guarantee do I have? What trust do you'll expect me to have even you'll stole money from me on 2 seperate occasions?
3. Was it also part of the TS AND CS to ***** my money? I would require an official email with a document to show that Rain owes me the amount that they stole from me for record purposes because as I said I don't have any trust in you'll returning my money that you'll stole
4. Could you also refer me to the clause that says any money ****** from the customer would only be refunded once the modem is returned
I would await your answer

Again I request am answer to number 2

Your answer does not answer my questions adequately

Please note the modem has been picked up and I will await my refund?
Please tell me how long should I wait for this refund since this money was ****** from me by rain?

I still wait for my refund