Poor service

I am furiously upset with rain, this is the second time i am experiencing mistakes from their side and i'm the one to suffer. Rain has disconnected my network, I called the rain support yesterday the consultant and it was confirmed that my account is up to date the mistake was on their side they will reboot my router. That didn't work and still without network connection until now. This is so frustrating to be dealing with Rain poor service very unprofessional. I work from home and now am unable to work. Would you kindly assist in escalating this as my account is up to date I need to be reconnected.