Poor service

I have never seen such a business that seems not to care about their clients. It's been a full day without signal on my 5G router. I have called in and spoke to a consultant who advised me that the tower am connected to is down, I asked her hiw is that possible because 2 street away from my house they have full signal. She then advised me that she will escalate my query to relevant department that will switch me to another tower and that will take 4 hours maximum. It's been over 6 hours already. No feedback, no call nothing from this company. What's worse is that I pay full subscription for their service, it's not like they doing me a favor. Am truly annoyed and disappointed at the lack of service from RAIN. They quick to debit your account but service is extremely poor. I think they should be taken to ombudsman for this.