MW
Matthew W
1 reviews | Active since Aug 2023
17 Aug 2023, 14:52
POOR SERVICE
TERRIBLE Service. Tried their 4g service and its completed bombed out after a few months. under 1mbps speeds. Now have the 5G service and it was working okay but minimal connection over the last week and their contact center can't help. WAs first told it was due to maintenance then told there was no issue. Was escalated to their networking team and haven't heard back. I'm done with this unprofessional company.
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
17 Aug 2023, 15:23Hi Matthew
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply17 Aug 2023, 15:23
Official
Hi Matthew
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
MW
Matthew W's updateReviewer Update
17 Aug 2023, 15:41I don’t understand. Every response I’ve gotten from you guys says something different. First maintenance then no issues picked up, then this morning the tower has no issues but you guy can see my router is down now again the tower is down? So how do I know what you are saying now is correct. This is 6 days of counting with no internet and I’m having to buy data daily to work.
MW
Matthew W's update17 Aug 2023, 15:41
Reviewer Update
I don’t understand. Every response I’ve gotten from you guys says something different. First maintenance then no issues picked up, then this morning the tower has no issues but you guy can see my router is down now again the tower is down? So how do I know what you are saying now is correct. This is 6 days of counting with no internet and I’m having to buy data daily to work.
MW
Matthew W's updateReviewer Update
18 Aug 2023, 07:55When is this going to be completed and services fully restored? Tomorrow will be a full week. Why does nobody in your teams post notices online when towers go down? Why does nobody follow up with me. I’ve phoned so many times
MW
Matthew W's update18 Aug 2023, 07:55
Reviewer Update
When is this going to be completed and services fully restored? Tomorrow will be a full week. Why does nobody in your teams post notices online when towers go down? Why does nobody follow up with me. I’ve phoned so many times
MW
Matthew W's updateReviewer Update
18 Aug 2023, 15:23And I’m being charged despite having no connection?
MW
Matthew W's update18 Aug 2023, 15:23
Reviewer Update
And I’m being charged despite having no connection?
MW
Matthew W's updateReviewer Update
26 Aug 2023, 10:42Hi, that’s not good enough. And why is the 4G also dropping?? My bill better be reduced as I’m having to buy data daily to make sure I stay connected for work. When is the 5G tower going up to be fixed? This is way too long without a proper answer
MW
Matthew W's update26 Aug 2023, 10:42
Reviewer Update
Hi, that’s not good enough. And why is the 4G also dropping?? My bill better be reduced as I’m having to buy data daily to make sure I stay connected for work. When is the 5G tower going up to be fixed? This is way too long without a proper answer
MW
Matthew W's updateReviewer Update
31 Aug 2023, 16:27Hi. Please give me the latest update? This has been an issue since the 11th and I keep getting told different stories by your team
MW
Matthew W's update31 Aug 2023, 16:27
Reviewer Update
Hi. Please give me the latest update? This has been an issue since the 11th and I keep getting told different stories by your team
MW
Matthew W's updateReviewer Update
02 Sept 2023, 10:12?? Hello.
MW
Matthew W's update02 Sept 2023, 10:12
Reviewer Update
?? Hello.
MW
Matthew W's updateReviewer Update
05 Sept 2023, 19:50That’s absolute bull**** man. Your team has done this numerous time and I’ve been told there’s multiple different issues by your team. You guys have the worst customer service for such a big brand. Utterly clueless
MW
Matthew W's update05 Sept 2023, 19:50
Reviewer Update
That’s absolute bull**** man. Your team has done this numerous time and I’ve been told there’s multiple different issues by your team. You guys have the worst customer service for such a big brand. Utterly clueless