POOR SERVICE

I am extremely dissatisfied with the service I have received from Rain regarding my lost SIM card. I reported the issue two months ago and was promised that a replacement SIM would be delivered within two weeks. Unfortunately, that promise has not been fulfilled, and I have made several follow-up calls with no resolution in sight.

The lack of communication and support has been frustrating. Each time I reached out, I was met with vague responses and no concrete updates on the status of my replacement SIM. It feels like my concerns have been overlooked, and I am left without a functioning SIM card for an extended period.

I hope Rain can improve its customer service and communication processes to better assist customers in similar situations. As it stands, I cannot recommend their service based on my experience.