Poor service

I could not connect to Rain since from last week Friday, this was escalated on the same day, on Saturday again feedback was not provided, on Monday I was advised that my pocket router was faulty, so I removed the sim card and placed it in a phone and I hotspotted my self it seemed to work for a day the next day there was no connection, I keept on calling and was advised about the 24hrs to 48 hrs turn around time, even today I called, they don't seem to care about their customers. They don't even see the task to completion i.e call the end user and ask if they are operational, requests ***, ***