HM
Hope M
1 reviews | Active since May 2022
02 Nov 2024, 14:25
POOR SERVICE
Do we have to write to helicopter for rain to attend to our queries, this is so frustrating. Every month’s I have the same problem. If it’s not connection problem then it’s them disconnecting me for no reason .
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
02 Nov 2024, 14:38Hi Hope,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your account, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your account, and we'll be in contact soon.
Regards,
rain.
Rain's reply02 Nov 2024, 14:38
Official
Hi Hope,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your account, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your account, and we'll be in contact soon.
Regards,
rain.
HM
Hope M's updateReviewer Update
02 Nov 2024, 17:27Good day ,tell why I must pay twice in a months???
The invoice for October is supposed to be due months end of November, I paid on the 26 of October for September invoice already .. you can’t expect me to pay twice in a months
The invoice for October is supposed to be due months end of November, I paid on the 26 of October for September invoice already .. you can’t expect me to pay twice in a months
HM
Hope M's update02 Nov 2024, 17:27
Reviewer Update
Good day ,tell why I must pay twice in a months???
The invoice for October is supposed to be due months end of November, I paid on the 26 of October for September invoice already .. you can’t expect me to pay twice in a months
The invoice for October is supposed to be due months end of November, I paid on the 26 of October for September invoice already .. you can’t expect me to pay twice in a months
HM
Hope M's updateReviewer Update
02 Nov 2024, 22:30I’ve been sending emails everyday complaining about internet connection and disconnecting me for no reason.
If we don’t write to hello Peter then we don’t get any response, I don’t know how many time we have to phone to get through to customer service …… last months I had the same billing problem. Unfortunately I’m not gonna pay for an invoice that’s not yet due … The invoice for October is supposed to be due months end of November, that’s how I’ve been paying all along ….
If we don’t write to hello Peter then we don’t get any response, I don’t know how many time we have to phone to get through to customer service …… last months I had the same billing problem. Unfortunately I’m not gonna pay for an invoice that’s not yet due … The invoice for October is supposed to be due months end of November, that’s how I’ve been paying all along ….
HM
Hope M's update02 Nov 2024, 22:30
Reviewer Update
I’ve been sending emails everyday complaining about internet connection and disconnecting me for no reason.
If we don’t write to hello Peter then we don’t get any response, I don’t know how many time we have to phone to get through to customer service …… last months I had the same billing problem. Unfortunately I’m not gonna pay for an invoice that’s not yet due … The invoice for October is supposed to be due months end of November, that’s how I’ve been paying all along ….
If we don’t write to hello Peter then we don’t get any response, I don’t know how many time we have to phone to get through to customer service …… last months I had the same billing problem. Unfortunately I’m not gonna pay for an invoice that’s not yet due … The invoice for October is supposed to be due months end of November, that’s how I’ve been paying all along ….