HR
Hilda R
1 reviews | Active since Dec 2022
08 Dec 2022, 11:29
POOR SERVICE
I am so frustrated with the service I've received from rain, I got my router on Monday but still have no internet, I have contacted your call centre number the line is so bad and the first agent told me it takes 2-24 hours for the starter pack to be active ..the second agent told me it takes 42 hours. When I login to my account it says DEVICE CURRENTLY OFFLINE. To think I took the internet package because I wanted to register for school just before closing date.. I AM SO DISAPPOINTED.
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
08 Dec 2022, 11:45Hi Hilda.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply08 Dec 2022, 11:45
Official
Hi Hilda.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
HR
Hilda R's updateReviewer Update
12 Dec 2022, 13:20and today its Monday still haven't received my new sim card, you guys are *********** serious
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Hilda R's update12 Dec 2022, 13:20
Reviewer Update
and today its Monday still haven't received my new sim card, you guys are *********** serious
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Hilda R's updateReviewer Update
15 Dec 2022, 12:46received my sim swap this morning its activated but I'm still not connected 5G and 4G light is totally off, but network and power light are on white colour. I did reset it still the same. This thing is depressing now.
HR
Hilda R's update15 Dec 2022, 12:46
Reviewer Update
received my sim swap this morning its activated but I'm still not connected 5G and 4G light is totally off, but network and power light are on white colour. I did reset it still the same. This thing is depressing now.
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Hilda R's updateReviewer Update
15 Dec 2022, 13:22alright thanks
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Hilda R's update15 Dec 2022, 13:22
Reviewer Update
alright thanks
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Hilda R's updateReviewer Update
19 Dec 2022, 07:59The Technician came on the 16th he tried to help the 4G light was still off, but the 5G light came on in minutes load shedding happened , but when the lights came back I was left with the same problem, even though the tech guy changed my device only the power and the network light is on .I tried but seems there is no solution .will cancel my subscription. Thanks for trying.
HR
Hilda R's update19 Dec 2022, 07:59
Reviewer Update
The Technician came on the 16th he tried to help the 4G light was still off, but the 5G light came on in minutes load shedding happened , but when the lights came back I was left with the same problem, even though the tech guy changed my device only the power and the network light is on .I tried but seems there is no solution .will cancel my subscription. Thanks for trying.
HR
Hilda R's updateReviewer Update
10 Jan 2023, 10:03you guys failed to help me connect i have never used the sim but I've been billed and you've been trying to debit my account very day since the 1st please let me know what I'm paying for here.
stop this or ill take this further.
You have an outstanding amount of R404.26 due. To pay the full amount, please click 'pay now'.
stop this or ill take this further.
You have an outstanding amount of R404.26 due. To pay the full amount, please click 'pay now'.
HR
Hilda R's update10 Jan 2023, 10:03
Reviewer Update
you guys failed to help me connect i have never used the sim but I've been billed and you've been trying to debit my account very day since the 1st please let me know what I'm paying for here.
stop this or ill take this further.
You have an outstanding amount of R404.26 due. To pay the full amount, please click 'pay now'.
stop this or ill take this further.
You have an outstanding amount of R404.26 due. To pay the full amount, please click 'pay now'.
HR
Hilda R's updateReviewer Update
10 Jan 2023, 12:02yes it was collected
HR
Hilda R's update10 Jan 2023, 12:02
Reviewer Update
yes it was collected