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MM
Meyer M

1 reviews | Active since Mar 2023

12 Mar 2023, 11:53

Poor service

Rain Internet Service....what ñ disappointment ......

I did not have ANY Internet Connection since 24th Feb 2023, since that day, up to 4th March 2023 I made numerous calls (x12) to the Customer Care Centre and spoke to x12 different consultants, including a Team Leader. Every consultant gave me a different answer and instructions...all useless and unsuccessful... I was promised a technician to come sort out my problem but no one responded. That is very unprofessional.

Although I cancelled my subscription with Rain, the amount of R529 was still taken from my account. So...i lost R529 and had to pay money for a new Internet Service Provider. I also send numerous emails and Whatssap messages to Rain's relevant departments....got none to useless responses.

I cannot be connected, and they did not sort out my Connection issue but STILL took my money from my account. This is really not fair. I am a student and had Online work that needed URGENT attention in that period of time.

This type of service is really unacceptable and very unprofessional.

When calling the Customer Care Centre one waits for a call to be taken 15-25 minutes...every time. Spend a lot of extra money on airtime and data due to this.

Totally overall POOR service and response from Rain.

Maree Meyer *** ***

0
Replies (15)
Rain
Rain's reply12 Mar 2023, 12:05
Official
Hi Meyer.

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
 

MM
Meyer M's update12 Mar 2023, 12:09
Reviewer Update
I need the R529 for March paid back to me ASAP as no service were rendered since 24 February.
MM
Meyer M's update12 Mar 2023, 12:10
Reviewer Update
198 Lunnon Road
Lennon Court 45
Hill rest
Pretoria
0083
***
***
I'd ***
MM
Meyer M's update12 Mar 2023, 12:11
Reviewer Update
Correction...
198 Lunnon Road
Lunnon Court 45
Hillcrest
Pretoria
0083

MM
Meyer M's update12 Mar 2023, 13:01
Reviewer Update
I unplugged the device numerous times....no connection. My sim card were cancelled by the Costomer Service Centre.
I was told that I am connected to Diepsloop (30km) from my home.
I have 7 active towers around my home, one is 350m from my home.....
My address is:
198 Lunnon Road
Lunnon Court 45
Hillcrest
Pretoria
0083

I am not interested in Rain.
I already app**** for a new service provider to bee connected from 15 March.
I want a R529 refund from Rain for March.
MM
Meyer M's update12 Mar 2023, 15:14
Reviewer Update
I already told you that I cancelled my prescription and my Sim was canceled by the customer service as well.
I already prescribed to another Service provider as this Online is important for my studies.

All I need is the refund on my March payment of R529 as I did not have service from 24 February.


MM
Meyer M's update12 Mar 2023, 16:13
Reviewer Update
No no no... Cancellation were done on start of March. I HAD NO SERVICE SINCE 24 FEBRUARY.....how can you take money from my account if I canceled???? So I pay for the rest of Feb from 24th and March???
MM
Meyer M's update12 Mar 2023, 16:51
Reviewer Update
If you are refusing to refund my March payment, then I insist on a technician here at my home tomorrow, 13 March, between 12h00 and 15h00 to get me connected and sort out a very longstanding neglected complaint. And terminate my subscription end of March.
This is the only time I have available as i have a job responsibility.
MM
Meyer M's update12 Mar 2023, 17:58
Reviewer Update
When is my billing cycle?


MM
Meyer M's update12 Mar 2023, 18:13
Reviewer Update
?????????????
MM
Meyer M's update12 Mar 2023, 18:23
Reviewer Update
Seeing that I am still not getting any help from Rain. Keep termination of it scheduled for the 1st.
I need a technician here at my home tomorrow, 13 March between 12h00 and 15h00.
I think it is fair to make that demand as I am not getting any results / service from you from 24 February until date now...including today, it is 17 days of no service and no support.
MM
Meyer M's update12 Mar 2023, 18:24
Reviewer Update
In other words....im paying full amount for 17 plus days of NO service...that is more than half a month....
MM
Meyer M's update12 Mar 2023, 18:35
Reviewer Update
I deserve compensation for NO SERVICE AND HELP for 17 plus days (more than half a month of NO service provided to me)
MM
Meyer M's update12 Mar 2023, 19:31
Reviewer Update
This was told to me 17 days ago also about a technician, still no contact received since then from any technician.
I am only available tomorrow, 13 March, between 12h00-15h00. I work 12hour shifts.
MM
Meyer M's update12 Mar 2023, 19:42
Reviewer Update
You, the one on the other side of this conversation...are you a person (human being) or a robot?
Why do you not respond to my comment about the 17 plus days that I did not have service or support that I paid for? I should be compensated for that.