Poor Service

I am really disappointed by Rain Company poor service l received from the 23rd May 2025 till to date. I request ed to be provided with a confirmation letter for my blacklisted Rain sim card with no luck. I lost my Galaxy A23 phone with Rain and Vodacom sim cards inside. As a requirement to put a claim for insurance company to process the claim for a new phone. ITC numbers from both Vodacom and Rain are required to be submitted with the affidavit from the police station. Vodacom provided the ITC number immediately on my request. Rain till to date can't provide one even though l was provided with couple of reference numbers promising that l will receive that letter of confirmation via my email address. Now TFG Claim Monitor Department can't process my claim due to incompetence of Rain staff members. What hurt most is that, Rain sent CCD Couriers to deliver a new sim card without attending to my request. I wonder where l going to use that sim card since l don't have a phone.