DM
Donald M
1 reviews | Active since Dec 2023
03 May 2025, 16:30
Poor service
Decided to come back to Rain after months of being off, paid what is due 2 days ago to this day there is still no internet from my router only the on and wifi light on only, logged endless tickets with a promise I'll be phone no one phoned I myself decided to call their call centre isn't working I paid but no service I have to buy data from other service providers while I've paid Rain for their service, Rain definitely take their customers least.
Helpful (0)
Replies (9)0
Replies (9)DM
Donald M's updateReviewer Update
03 May 2025, 16:49Their Call centre is not working their ai assistant can't fix the issue or recommend a solution that will work that time their call centre is unavailable then ehat should happen brace ourself and what will resolve our issues?
DM
Donald M's update03 May 2025, 16:49
Reviewer Update
Their Call centre is not working their ai assistant can't fix the issue or recommend a solution that will work that time their call centre is unavailable then ehat should happen brace ourself and what will resolve our issues?
Rain's replyOfficial
03 May 2025, 17:16Hi Donald M,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply03 May 2025, 17:16
Official
Hi Donald M,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
DM
Donald M's updateReviewer Update
03 May 2025, 17:27I got the call and no one was talking, I still haven't got help. Still no internet connection.
DM
Donald M's update03 May 2025, 17:27
Reviewer Update
I got the call and no one was talking, I still haven't got help. Still no internet connection.
DM
Donald M's updateReviewer Update
03 May 2025, 19:01Few hours before it marks a 3rd day without an internet connection, call centre still unavailable and as promised that I'll be phoned no one has phoned still waiting
DM
Donald M's update03 May 2025, 19:01
Reviewer Update
Few hours before it marks a 3rd day without an internet connection, call centre still unavailable and as promised that I'll be phoned no one has phoned still waiting
DM
Donald M's updateReviewer Update
04 May 2025, 10:22I phone in the morning I was put on hold untill my airtime was depleted since the guy said he's checking for me even now I haven't received any feedback, today's marks 3rd without internet connection yet my account status is up to date. What should one do to get the internet service that is paid for whole 3 days still nothing.
DM
Donald M's update04 May 2025, 10:22
Reviewer Update
I phone in the morning I was put on hold untill my airtime was depleted since the guy said he's checking for me even now I haven't received any feedback, today's marks 3rd without internet connection yet my account status is up to date. What should one do to get the internet service that is paid for whole 3 days still nothing.
DM
Donald M's updateReviewer Update
04 May 2025, 11:18But how long will it take because the way we are moving it might take the whole month if it took 3 days so it can take the whole month I have students at home who need to access the internet, we use the same internet for the TV now everything is on hold.
DM
Donald M's update04 May 2025, 11:18
Reviewer Update
But how long will it take because the way we are moving it might take the whole month if it took 3 days so it can take the whole month I have students at home who need to access the internet, we use the same internet for the TV now everything is on hold.
DM
Donald M's updateReviewer Update
04 May 2025, 16:17So it takes the whole day to fix an issue of a single router without internet connection? So the urgency you referring to check what is causing the router to have no internet connection takes the whole almost 4 days now.
DM
Donald M's update04 May 2025, 16:17
Reviewer Update
So it takes the whole day to fix an issue of a single router without internet connection? So the urgency you referring to check what is causing the router to have no internet connection takes the whole almost 4 days now.
DM
Donald M's updateReviewer Update
04 May 2025, 16:19You can just tell me straight forward that you will not look into my matter so that I accept i lost my money and i look for another provider.
DM
Donald M's update04 May 2025, 16:19
Reviewer Update
You can just tell me straight forward that you will not look into my matter so that I accept i lost my money and i look for another provider.
DM
Donald M's updateReviewer Update
05 May 2025, 10:53Today marks 4th day while am still trying to get a call from you, from the sales team to reconnect me. Yet I was told that urgency is placed on this matter. When I phone myself no one answers been holding for over 30min to speak to a sales agent.
DM
Donald M's update05 May 2025, 10:53
Reviewer Update
Today marks 4th day while am still trying to get a call from you, from the sales team to reconnect me. Yet I was told that urgency is placed on this matter. When I phone myself no one answers been holding for over 30min to speak to a sales agent.