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Prudence M
1 reviews | Active since Nov 2022
15 Apr 2025, 22:53
Poor service
Rain service is beyond poor. We complained on HelloPeter and received communication from RAIN that they will replace the useless device they provided. That confirmation was on the 09 April 2025, till date we're still without internet. That device never functioned since it was delivered. We've made countless calls to their call center and have unfortunately received no solution. We were also promised a reimbur*****t, till date nothing has materialized. As a family we have spent so much money on data whereas we've paid for a non functioning service. If you have any other choice of an ISP, go for it to avoid the stress that accompanies RAIN.
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Replies (2)PM
Prudence M's updateReviewer Update
16 Apr 2025, 08:12I'm not sure which part of "THE DEVICE DOES NOT WORK" do you not understand.
We were promised a new device and now you expect us to run a speed test.
May you please replace that device with a fully functioning device.
May you please reimburse us our money.
We will expect positive feedback before COB, thank you.
We were promised a new device and now you expect us to run a speed test.
May you please replace that device with a fully functioning device.
May you please reimburse us our money.
We will expect positive feedback before COB, thank you.
PM
Prudence M's update16 Apr 2025, 08:12
Reviewer Update
I'm not sure which part of "THE DEVICE DOES NOT WORK" do you not understand.
We were promised a new device and now you expect us to run a speed test.
May you please replace that device with a fully functioning device.
May you please reimburse us our money.
We will expect positive feedback before COB, thank you.
We were promised a new device and now you expect us to run a speed test.
May you please replace that device with a fully functioning device.
May you please reimburse us our money.
We will expect positive feedback before COB, thank you.
PM
Prudence M's updateReviewer Update
16 Apr 2025, 09:48Thulani specifically mentioned to the lady who called initially that we are travelling on the 16-04-2025. If you considered your customers this matter should've been dealt with on the 09-04-2025. So who must be inconvenienced by your poor service delivery.
Clearly the only time you make contact is through HelloPeter, which is totally unprofessional.
Clearly the only time you make contact is through HelloPeter, which is totally unprofessional.
PM
Prudence M's update16 Apr 2025, 09:48
Reviewer Update
Thulani specifically mentioned to the lady who called initially that we are travelling on the 16-04-2025. If you considered your customers this matter should've been dealt with on the 09-04-2025. So who must be inconvenienced by your poor service delivery.
Clearly the only time you make contact is through HelloPeter, which is totally unprofessional.
Clearly the only time you make contact is through HelloPeter, which is totally unprofessional.