Poor service

Evening,

I write this review with utmost disappointment. I bought my rain sim card via take a lot, it got delivered around the 20th of March. I then went online on the 31st of March to go activate the SIM card which I paid an amount of R479.00 upon activation. But after paying I received an sms stating that my sim card will not work until I Rica. Then I followed the link I was told too for Rica. I finished the first step of proof of address, went on to the second step which was to take a selfie of myself and a picture of my Identity. I did so and I got a pop up saying authentication failed. I tried this step over and over and over again for about 10 times with no success. I sent an email to Rain complaining about the Rica purpose. They called back. But couldn't finish the call with the agent as my phone died. It's 2 weeks now without receiving any help but my money was deducted. I am frustrated and annoyed with the difficult process as I thought Rain was the best option because my friends highly recommend it. I'm having second thoughts. It's either they give me my money back, or find a way to make my SIM card fully operational with half the price for this month.