Poor Service

My daughter received her Rain GTM 5G on the 03 August 2020 Up till today after she was told that the wifi will be up and running within two hours after receiving it, it's not working. She send them emails on several occasions complaining, but nobody came back to her. She even complained on Hellopeter, which trigger a response that someone will get in touch with her, and once again nothing happened. We then decided to cancel, trying to get our money back, handing back their equipment, so we can source for a other provider. They don't answer calls, they don't respond on emails or follow up on their clients.