Poor Service

I am utterly gutted by Rains poor service. I downgraded to a loop & since I took delivery, the loop has never connected, unlike the 101, we tried it the first day after receipt and it worked. I have reached out to Rain on multiple occasions by calling & on the Ask Rain whatsapp channel, to no avail, the loop is not connected & yet I get billed. I have asked for cancellation on 26 August 2025, cancelation email received as well as email stating that help is on the way, to date, nothing, I have just called them 3 times, call went dead on their end each time and they are still calling back, & by the way, when they run their bill, they have my details but when I request for billing to call me, Ask Rain wants my email and contact number repeatedly. I really am so frustrated with their poor unprofessional service.