SA
Stacy A
1 reviews | Active since Nov 2023
13 Jul 2024, 10:11
Poor service
I am 4 month with this service provider rain I am having internet issues for a week now..no one can solve the issue ...the last consultant I spoke Mr Indian couldn't solve the issue and said have a good day good bye ..I was still talking incompatant consultants ..I WILL CANCEL THIS POOR PATHETIC SERVICE ..5G LATEST TEGN FOR WHAT!!.ITS A SHAME ILL MOVE SOMEWHERE ELSE..I WILL NOT RECOMMEND THIS SERVICE TO NO ONE
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Replies (2)
Rain's replyOfficial
13 Jul 2024, 10:35Hi Stacy A,
Thank you for reaching out. We’re sorry that your rain experience has not met the standard you might’ve expected. Please note that we will look into your query and get back to you.
Regards,
Rain
Thank you for reaching out. We’re sorry that your rain experience has not met the standard you might’ve expected. Please note that we will look into your query and get back to you.
Regards,
Rain
Rain's reply13 Jul 2024, 10:35
Official
Hi Stacy A,
Thank you for reaching out. We’re sorry that your rain experience has not met the standard you might’ve expected. Please note that we will look into your query and get back to you.
Regards,
Rain
Thank you for reaching out. We’re sorry that your rain experience has not met the standard you might’ve expected. Please note that we will look into your query and get back to you.
Regards,
Rain
SA
Stacy A's updateReviewer Update
13 Jul 2024, 17:16Please note that we tried to contact you over the phone however we could not reach you. Kindly be advised that the tower that serves your connection is currently affected and offline. We apologise for the inconvenience and kindly ask for your patience while our engineers work hard to resolve the issue. In the meantime, we have refreshed your connection. Kindly reboot your router/device to try and establish a connection with a different tower within your area
Regards,
Rain.
Regards,
Rain.
Stacy A’s reply
13 Jul 2024 at 14:51
Good day sorry I missed the call i am available now ..I've rebooted the box as you advised it's still not working as I've did this several times as well after refreshed from you guys ..it's still not working I had to make alternative plan to work from home cause my WiFi is of no use for the week already ..the box is everytime saying NO INTERNET even after the reboots..the consultant said they working on it AND YOU SAYING THE SAME THING OF YOUR ENGINEERS but I don't see anyone here working on the TOWER as it is opposite my place
I basically paid for a week without service which is a inconvenience to me and it's costing me extra Money as I have to make alternative arrangements..to work and even to watch TV our phones everything is offline due to a 5G tower that's the latest technology but useless to me ..and then consultants regarding a complain is *********** and can't assist or solve the issue
You responding to say you connected me to another tower..WELL YOU NOT SOLVING THE PROBLEM AGAIN ..
You responding to say you connected me to another tower..WELL YOU NOT SOLVING THE PROBLEM AGAIN ..
SA
Stacy A's update13 Jul 2024, 17:16
Reviewer Update
Please note that we tried to contact you over the phone however we could not reach you. Kindly be advised that the tower that serves your connection is currently affected and offline. We apologise for the inconvenience and kindly ask for your patience while our engineers work hard to resolve the issue. In the meantime, we have refreshed your connection. Kindly reboot your router/device to try and establish a connection with a different tower within your area
Regards,
Rain.
Regards,
Rain.
Stacy A’s reply
13 Jul 2024 at 14:51
Good day sorry I missed the call i am available now ..I've rebooted the box as you advised it's still not working as I've did this several times as well after refreshed from you guys ..it's still not working I had to make alternative plan to work from home cause my WiFi is of no use for the week already ..the box is everytime saying NO INTERNET even after the reboots..the consultant said they working on it AND YOU SAYING THE SAME THING OF YOUR ENGINEERS but I don't see anyone here working on the TOWER as it is opposite my place
I basically paid for a week without service which is a inconvenience to me and it's costing me extra Money as I have to make alternative arrangements..to work and even to watch TV our phones everything is offline due to a 5G tower that's the latest technology but useless to me ..and then consultants regarding a complain is *********** and can't assist or solve the issue
You responding to say you connected me to another tower..WELL YOU NOT SOLVING THE PROBLEM AGAIN ..
You responding to say you connected me to another tower..WELL YOU NOT SOLVING THE PROBLEM AGAIN ..