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Annadia D
1 reviews | Active since May 2024
02 May 2024, 12:42
POOR Service
I have a problem porting my old number from a Rain sim card. After 2 days of trying to get hold of somebody at Rain's call centre still had no luck of speaking to somebody who can help me. Their "call back system" doesn't exist and I think it's very poor service from Rain to make it impossible to reach them and to ask for assistance. Very unpleasant experience with Rain to say the least..
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
02 May 2024, 12:45Hi Annadia Dalton, Thank you for bringing your complaint to our attention, We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist. Regards,
rain.
rain.
Rain's reply02 May 2024, 12:45
Official
Hi Annadia Dalton, Thank you for bringing your complaint to our attention, We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist. Regards,
rain.
rain.
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Annadia D's updateReviewer Update
02 May 2024, 16:17well the only response I could get from rain today, was to ask for a call back regarding a SALE!!! Well no surprise there...it is currently 16h14, I have been on hold for 47 minutes and 18 seconds at the moment after I spoke to Dylan who put me through to VOICE SUPPORT. The customer service really really sucks with rain. I would never ever recommend them. They have a call back service (or so they advertise), but you never get called back (only when you want to purchase or sign up), and this is exactly how we got into this predicament. NO CALL BACK AS THE CANCELLATION SUPPORT EMAIL I received stated. Thank you rain, for making our lives even more difficult as it is at the moment in SA. You deserve 5 star rating for NO ****ING SERVICE!!!
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Annadia D's update02 May 2024, 16:17
Reviewer Update
well the only response I could get from rain today, was to ask for a call back regarding a SALE!!! Well no surprise there...it is currently 16h14, I have been on hold for 47 minutes and 18 seconds at the moment after I spoke to Dylan who put me through to VOICE SUPPORT. The customer service really really sucks with rain. I would never ever recommend them. They have a call back service (or so they advertise), but you never get called back (only when you want to purchase or sign up), and this is exactly how we got into this predicament. NO CALL BACK AS THE CANCELLATION SUPPORT EMAIL I received stated. Thank you rain, for making our lives even more difficult as it is at the moment in SA. You deserve 5 star rating for NO ****ING SERVICE!!!
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Annadia D's updateReviewer Update
05 May 2024, 11:40Well still no call back. I received a call from rain after my 2nd review. Saying they will try to resolve this, on Thursday 3 May. They would have phoned me back on 4 May early morning. Still NO CALL???? I have contacted MTN and according to them my 2 numbers that we are struggling to port, is serviced by rain. Rain has to sort this out!!! WHY ARE YOU NOT HELPING US??? The problem started becausr you dont give service in yhe first place!!! No call backs, confirmations, NOTHING!!!
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Annadia D's update05 May 2024, 11:40
Reviewer Update
Well still no call back. I received a call from rain after my 2nd review. Saying they will try to resolve this, on Thursday 3 May. They would have phoned me back on 4 May early morning. Still NO CALL???? I have contacted MTN and according to them my 2 numbers that we are struggling to port, is serviced by rain. Rain has to sort this out!!! WHY ARE YOU NOT HELPING US??? The problem started becausr you dont give service in yhe first place!!! No call backs, confirmations, NOTHING!!!