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AR
Annie R

1 reviews | Active since Apr 2019

06 Oct 2023, 10:53

Poor service

Not getting any support. When you phone you're on call waiting for 30 minutes, then the call drops. Or it drops halfway through being "assisted". Then they don't call back, no you have to phone again, wait again for 30 mjnutes, and IF you're lucky you get through. We haven't been do lucky to get through again. We also logged a call on the app. It's been 4 days. No response. Then I contacted then through Facebook messenger. They asked my detsils and then hasn't bothered to read my response. It's been 24 hours since. Similar experience before, and they only fixed our internet WITHIN 2 MINUTES once we logged for the cancellation of our contract.

0
Replies (14)
Rain
Rain's reply06 Oct 2023, 11:12
Official
Hi Annie R.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,

Rain
 

AR
Annie R's update09 Oct 2023, 14:59
Reviewer Update
Three days later, and still no change. I'm out of data, out of airtime from phoning Rain, and nothing resolve as promised.
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Annie R's update13 Oct 2023, 22:46
Reviewer Update
The connection is restored for 5 minutes, then off for 5 minutes, then on, then off, then on, then off, then on then off. It is ridiculous!...
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Annie R's update14 Oct 2023, 15:19
Reviewer Update
What does that mean? And IF this works, why did it take a week to be refreshed? Why couldn't the guy that took our call on 4 Dec just "refresh" our internet? It was spotty until half an hour ago, two hours after you "refreshed" it. Now, it seems fine, but I'll give it a day...
AR
Annie R's update17 Oct 2023, 20:06
Reviewer Update
Still on and off and on and off...
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Annie R's update28 Oct 2023, 12:17
Reviewer Update
Nope, still on and of and on and off. And it's been "refreshed" twice before?
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Annie R's update28 Oct 2023, 15:57
Reviewer Update
Yes, it is 36 Bergen rd, Centurion, 0157.
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Annie R's update29 Oct 2023, 14:07
Reviewer Update
Since about12pm today we have had NO Internet at all. Not even the on snd off and on and off...
AR
Annie R's update30 Oct 2023, 16:48
Reviewer Update
A day later, and still no internet.
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Annie R's update03 Nov 2023, 10:18
Reviewer Update
Good day
I've reset it now again. Thing is, this has happened before. And only after almost a month of back and forth you pick up our router connects to the wrong tower. Again. How can this be prevented from happening in future?
AR
Annie R's update03 Nov 2023, 16:03
Reviewer Update
And... it's off again
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Annie R's update04 Nov 2023, 07:27
Reviewer Update
Please check if we are still at the nearest tower, because it made NO difference. Internet is on for half sn hour, off for 10 minutes, on for 20 minutes, off for 15... and on and off...
AR
Annie R's update09 Nov 2023, 21:11
Reviewer Update
It still goes off the whole time. Why is it not connecting to the nearest tower? We struggled with the Internet when we moved here, after a long 'fight' we had perfect Internet for 3 months, and now bad intermittend internet for more than a month. And excuses...
AR
Annie R's update23 Nov 2023, 15:11
Reviewer Update
Has the outage been worked on since September? Or 6 Oct when I had to bring this query on Hello Peter? Or 4 Nov when you responded last?