SN
Slungile N
1 reviews | Active since Apr 2021
30 Apr 2021, 15:17
Poor Service
I signed up and got my router yesterday. An hour later I received an email saying my sim was activated. To my surprise I got home plugged then followed the steps to optimize my signal but the I saw a status that said device not activated yoh. The call center lady told me my ticket is escalated and I must wait 24 to 48 hours bathong the nerve she had to even mention I'm not the only one with the issue. I'm so annoyed and disappointed. I’ve wasted somuch airtime calling and getting no help
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
30 Apr 2021, 15:38Good afternoon Slungile.
I’m sorry for the trouble you’ve been having with the sim card activation. An agent is doing everything they can to resolve this as fast as possible.
Thank you for contacting us
Kind Regards
rain
I’m sorry for the trouble you’ve been having with the sim card activation. An agent is doing everything they can to resolve this as fast as possible.
Thank you for contacting us
Kind Regards
rain
Rain's reply30 Apr 2021, 15:38
Official
Good afternoon Slungile.
I’m sorry for the trouble you’ve been having with the sim card activation. An agent is doing everything they can to resolve this as fast as possible.
Thank you for contacting us
Kind Regards
rain
I’m sorry for the trouble you’ve been having with the sim card activation. An agent is doing everything they can to resolve this as fast as possible.
Thank you for contacting us
Kind Regards
rain
SN
Slungile N's updateReviewer Update
11 May 2021, 10:00I received my 5G router and sim on the 29th of April
Today is the 11th of May I still have no connection at all I’ve been calling wasting my airtime almost everyday but my issue is still not resolved and yet I paid 2 weeks gone now without any connection
Today is the 11th of May I still have no connection at all I’ve been calling wasting my airtime almost everyday but my issue is still not resolved and yet I paid 2 weeks gone now without any connection
SN
Slungile N's update11 May 2021, 10:00
Reviewer Update
I received my 5G router and sim on the 29th of April
Today is the 11th of May I still have no connection at all I’ve been calling wasting my airtime almost everyday but my issue is still not resolved and yet I paid 2 weeks gone now without any connection
Today is the 11th of May I still have no connection at all I’ve been calling wasting my airtime almost everyday but my issue is still not resolved and yet I paid 2 weeks gone now without any connection