Poor Service

I have been trying to assist my partner to RICA a Rain Sim. The payment of R479.00 for the service went from my bank account very quickly on Monday Morning. The website refers to an online option to complete the RICA process but loops you to a notification abut an sms which we have reported. We have not had any contact or response regarding this from support who blocks you from submitting a follow up message. I have paid for a full month's service from 6 July 2020 and have nothing. There is no one beyond the robot on the website to communicate with. This is very poor. My kids cant access schooling material, I now have to purchase additional Vodacom airtime for data where I have paid for a service that we are not receiving from Rain. We understand the Struggles of Covid 19 and lockdown but the type of ignorance experienced while billing clients for an unsupported service is not how to do business even in a time of disaster.