TP
Tshegofatso P
1 reviews | Active since Jun 2025
23 Jun 2025, 17:05
Poor service
Rain deducted money from my account after I cancelled my subscription, I have been calling and I am always told that the issue has been escalated to their credit team its been close to a month now and my R619 has not been refunded. I even requested for an email as proof that my money will be reversed. Support ticket: #***6
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
23 Jun 2025, 17:11 Hi Tshegofatso Putuka
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply23 Jun 2025, 17:11
Official
Hi Tshegofatso Putuka
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
TP
Tshegofatso P's updateReviewer Update
24 Jun 2025, 09:18Rain please call me back to fix the refund issue, I missed your call yesterday and since then you have not attempted to call again. This is poor customer service
TP
Tshegofatso P's update24 Jun 2025, 09:18
Reviewer Update
Rain please call me back to fix the refund issue, I missed your call yesterday and since then you have not attempted to call again. This is poor customer service