Poor service

I must say I am absolutely shocked with the level of service received from 'RAIN'!!!!!

On the 1st October after the debit order for my account was deducted, the internet connection went down, and till date 8th October my parents do not have connectivity! i have sent numerous emails, and have spoken to an agent 'Warren' about 2 days ago, after insisting that some contact me to assist us.

The agent emailed me instructions on how to reset my modem, clean the sim card, put it back etc. and latched the sim card to a tower closer to the address where the sim card is used. After doing all that my parents still don't have connectivity. Again, sent an email that it is still not connecting, still no response to now.

I AM PAYING FOR A SERVICE THAT IS OF NO USE TO US!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!