Poor service

Hi I’m writing this with great disappointment as a new client at rain. I’ve received my router 30mins ago and rain has already tried to debit and amount of R459.65

I’ve asked all the relevant questions when it comes to the billing procedure. It was explained to me that upon delivery I don’t have to pay anything how ever the will be a prorate amount that will be charged and it will be added into my debit date and an amount of R301 will be subtracted on that bill. R300 which is a voucher amount they told me they giving me and R1 which is the amount I had to pay upon activation.

If I was given a R300 voucher and and amount of R459,65 had been debited on my Acc that would have made my bill R759,56 if I add that R300 voucher why?

Capitec: Your transaction of R459.65 at Rain exceeded your online shopping limit and was declined. Update your limits on our app or in branch.

This is the message I’ve received after Rain tried to debit lucky they couldn’t get the money cause my limits are turned off