Poor service

Service was satisfactory at first. Over the past couple months I've been recieving POOR SERVICE. From erratic coverage to poor signal strength. Today 24th December they debited me. My debit order date is the 1st.

My office is closed and I need to work from home and I have NO SERVICE. The router says : "CHECK ACCOUNT" and I've already paid for December.

The online chat is painful to deal with. They keep saying they dont understand what im requesting. The call center keeps telling give it 5 minutes. Ive called over 5 times. Its not and hour and a half later.