Poor service

Rain should let me know If I should go and look for another service provider I logged a call on thee 18th of april to let them the router has stopped working I purched it in October 2023 but suddenly it has stopped working they said they will deliver with 5 working days its been weeks now I try to speak to them and making endless calls using airtime which means I am paying at a loss here paying for something thats not working If u cant deliver a new router for me kindly please let me know If I should go and look for other network service providers I had to do my assignment by buying data everyday wheraelse I payed this is totaly unacceptable why should we struggle to get hold of you guys when we need you but you dnt forget to send payment reminders I am so annoyed right now 😡😡😡😡😡