Poor Service

Kindly note wifi not working. I have escalated the matter via this portal countless times with call the call centre and was told the matter has been escalated to billing still not resolved. Query nr 1: I downgraded to level one on two different occasions and still on level two. Query number 2: I was billed for level two in Jan 2024 even though I downgraded in December 2023. Please update my balance as I am supposed to be billed for level 1. Query nr 3: I made a part payment and now my Wifi is not working. I spoke to Dawn today and he said the reason is because my account is outstanding. I informed him as per the part payment policy I can pay the remaining balance before my next payment date which is the 25th meaning payment due latest 24th. Note the following for more connect as per your website:- part pay Can’t pay the full amount right now? Don’t stress. With part pay, you have the option to pay off your outstanding bill in smaller amounts Pay R709.00 now. Then come back anytime to pay off the rest before your next payment date. I would like to emphasize THEN COME BACK ANYTIME TO PAY OFF THE REST BEFORE YOUR NEXT PAYMENT DATE. Dawn(agent) and his manager believes its due once invoiced which is not the case. I am very upset as I work from home. I have spent over R300 this past days on data and airtime all because of the service I am receiving. May I ask that my matter be attended to urgently.