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Kathleen P

1 reviews | Active since Sept 2023

01 Nov 2023, 17:38

Poor service

We have been struggling for more than two weeks without signal. We even reset the wifi nothing seems to work, we must still pay full months rental but don't get any service from rain, can't get hold of customer service, I've been asking around seems that Rain's service is getting worse al*****. Can someone please contact us urgently regarding the poor service

0
Replies (6)
Rain
Rain's reply01 Nov 2023, 18:03
Official
Hi Kathleen.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,

Rain
 

KP
Kathleen P's update01 Nov 2023, 18:08
Reviewer Update
I am not the only person who struggling with rain and we only get 4g service with struggling and it comes and go we can't pay for a service we don't get and I have spoken to them but nothing happens and always say reboot the router or they say they can't connect me to the other tower because it's to far from me
KP
Kathleen P's update01 Nov 2023, 18:09
Reviewer Update
Can this problem been solve asap thank you
KP
Kathleen P's update01 Nov 2023, 18:11
Reviewer Update
Out router is always on the same place and never had problem and I did reboot it yesterday
KP
Kathleen P's update01 Nov 2023, 18:13
Reviewer Update
How can I pay for a full service if I didn't get that service
KP
Kathleen P's update01 Nov 2023, 18:17
Reviewer Update
I did reboot the rooter and my signal is stil 4g my light show blue and the white light indicate 5g so it's not right yet